Partnership Conference Series: The Challenges of Outsourcing: The Roadway to Success
May 29, 2006

The Challenges of Outsourcing: The Roadway to Success

The core competency of the firm is the cornerstone of the competitive advantage.

Theoretically everything else can be downloaded to suppliers and partners, however, this is often easier said than done.

Once activities are outsourced to support the mission critical core, the boundaries of the company must be redrawn. Instead of considering the stand alone fortunes of the single firm, the collective fortunes of the value chain that is created by the outsourced activities must be considered. The strategies are now constrained by the global links that are created through the various outsourcing contracts.

All of a sudden issues related to the security of supplies, disruption of the outsourced network, reliability of the outsourcing partners, the collective health of this virtual chain and the long term implications of working with close allies, need to be evaluated and assessed

This session will examine: the circumstances under which outsourcing should be considered; the manner in which it should be pursued; and, when not to think about such an option

In addition, the speakers will explore the global potential for Canadian firms to do ”insourcing and inshoring” given that the outsourcing universe can be a two-way street.

Date: Tuesday, June 20, 2006
Time: 7:30 a.m. - 12:00 p.m.
Location: Sheraton Ottawa Hotel, O'Connor Room (main lobby), 150 Albert Street, Ottawa
Cost: $60.00 - OCRI/Partner members
$85.00 - Others
$30.00 - Full-time students
(includes 7% GST)

Click here to register online OR print and complete this registration form.
Event pre-registration closes day prior at 2:00 p.m.


Partnership Conference Series Program Coordinator & Host
Dr. Tamas Michel Koplyay




7:30 a.m.
Registration and continental breakfast
8:00 a.m. - 8:10 a.m.

Welcome & Introduction
Dr. Tamas Michel Koplyay
, Université du Québec

8:10 a.m. - 8:35 a.m.

Canadian Advanced Technology Alliance (CATA)
Kevin Wennekes
, VP, Research

Building the Roads to Global Sourcing Success: Applying Canadian Advantages in a Global Competitive Environment
Discussion around the progress being made, and the work still required to be done, towards establishing Canada as a global sourcing destination of choice. Building upon a recent CATAAlliance report, titled "Sourcing Success and the Canadian Advantage in a Global Competitive Environment", and the advice of a recent working group of over 60 leading industry, government and academic knowledge leaders, Kevin’s discussion will focus on identifying the challenges and opportunities for Canada in executing the groundwork of the Action Roadmap and help further lead Canada to becoming an even more dynamic and better recognized sourcing location for advanced technology work.

8:35 a.m. - 9:00 a.m.

TMA Solutions Canada / TMA Solutions Vietnam
Nguyen Huu Le,
President, TMA Solutions Canada; Chairman, TMA Solutions Vietnam

9:00 a.m. - 9:25 a.m.

Ravi Parmasad, Vice President, Global Support & Services Business Unit IP Division

Outsourcing - The revenge of the knowledge worker
In business today we deal daily with the extended organization - those things that lie outside of the organization's direct control but instead are managed by SLAs (on time performance, budget, etc). Since 2005, many global organizations have started to refocus on their core competencies. There is clearly a resurgence of insourcing with multinationals. Some have now invested heavily in low cost countries to achieve similar cost scaling as an outsourcer. The difference in fixed cost is balanced by the need for workers that understand end-to-end complex IT solutions. Companies can no longer solely depend on the outsourcer but also wants to own all the chips in the evolution of Telecom spending.

9:25 a.m. - 9:50 a.m.

Coffee Break

9:50 a.m. - 10.10 a.m.

Bell Canada Site Selection Services
Jeffrey Shave, Executive Director

Trends in the Call Center and Outsourcing Industry
Discussion of the trends we are seeing in the outsource industry as well as a focus on the reason outsource companies locate in Canada (or not) and the value proposition we can put forward to attract this business into Canada.

10:10 a.m. - 10:35 a.m. Accenture
Tony Gaffney , Executive Director, Outsourcing and Managing Director, Toronto

Outsourcing: The World of Opportunity
The Canadian business environment is becoming increasingly competitive and challenging. Shareholders are asking for more value. Customers are asking for better service. Employees are being asked to become more productive. The biggest question many Canadian organizations are asking is "how can we achieve higher performance?" The opportunity for outsourcing non-core business and information technology functions is one that Canadian executives are exploring, cautiously. Yet, many of the world's leading companies and governments are utilizing outsourcing more aggressively and to their advantage. The world of opportunity in outsourcing, including applications, business processes and infrastructure, has created an opportunity that Canadian firms can no longer ignore. The world of outsourcing is poised for incredible change over the next few years. With this change, Canadian firms will either be part of the opportunity of outsourcing or left behind. This presentation will explore the opportunities and journey of outsourcing with a strong focus on the global sourcing opportunity for Canadian business.
10:35 a.m. - 11:00 a.m. HEC Montréal
Silvia Ponce, Professeure agrégée, Service de l'enseignement de la gestion des opérations et de la logistique Membre du Centre humanismes

Outsourcing innovation and insourcing strategies
This presentation will describe an analysis tool that assists in identifying the sources of success or failure for outsourcing projects. The tool has been developed using case studies that took into account the needs and objectives of both the client and outsourcing partner. While the case sutdies concentrated mainly in the area of software development, they also touched on aspects of technology integration and automation.
11:00 a.m. - 11:25 a.m.

Macadamian Software Engineering
Frédéric Boulanger, President and Co-founder

Outsourcing R&D: Lessons Learned in The Field
While the media focuses mostly on the long-term, multi-year outsourcing deals, a great deal of outsourcing, especially in R&D, is short, tactical, and project-based. Outsourcing shorter projects is particularly common when a company makes their first forays into outsourcing. Starting with small projects is a sound strategy, to test both your outsourcing readiness and your chosen vendor, however managing short outsourced projects has its own set of risks and pitfalls, and may require different kinds of partners and management styles. This session will borrow from lessons learned in the field of hundreds of short, time-sensitive outsourced R&D projects from selecting a vendor, to the day-to-day management of a project, to pitfalls and best practices.

11:25 a.m. - 12:00 p.m. Group Discussion / Q&A All / Closing Remarks

Click here to register online or print and complete this registration form.

Cancellation Policy: Only cancellations received in writing by fax/email two working days prior to the event date will be refunded, less 10%.

Substitutions are permitted and notification prior to the event date is appreciated.

Forward your registration to:

Elaine Cobill,
Conference Administrator
Ottawa Centre for Research and Innovation (OCRI)
200-2625 Queensview Drive, Ottawa, ON K2B 8K2
Phone (613) 828-6274 ext. 224
Fax: (613) 726-3444

For content information please contact:

Kathy Mahoney, Vice President, Corporate Programs, OCRI
200-2625 Queensview Drive, Ottawa ON K2B 8K2
Phone: (613) 828-6274 ext. 260 Fax: (613) 726-3444