Conflict Resolution Initiative – Advance Survey Notice & Background
July 4, 2013

CATAAlliance  MEMO

Re: Conflict Resolution Initiative – Advance Survey Notice & Background
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Dear Community executives

In our ongoing role of assisting members with the effective management and operation of their enterprises, CATAAlliance is launching a Conflict Resolution Initiative (CRI) comprising best practice research, inclusive of an industry-wide survey which serves the two fold purpose of illustrating the costs of conflict within an organization and also providing valuable data to assist in the development of programs for the management of conflict in a cost effective manner. Properly managed conflict, which is a fact of life, can be converted into a positive experience which reinforces the values and positive attributes of a company.

The Conflict Resolution Initiative represents part of the CATA Thought Leadership series by providing new tools and strategies for effective management and operation of business enterprises.

++ Actions Requested:

We are calling for expressions of interest in collaborating with us in developing the Conflict Resolution Initiative; CATA’s project implementation team is led by Co-Chairs, Paul LaBarge, Partner, LaBarge Weinstein, and member, CATA National Advisory Leadership Council and  Richard Moore, LL.B, C. Med., CFM, Cert. Med. IMI., C. Arb., MDR Associates Conflict Resolution Inc.

We are also providing an advance invitation to CEOs, CFOs, or Managing Directors of any commercial enterprise to complete a very short survey at:  http://survey.epenso.com/survey/s?s=CATAADR2013

It is our belief that even by completing the survey you will discern the impact of conflict on your organization and also opportunities for cost savings as a result of the deliberate and measured management of conflict rather than defaulting to the standard responses.

Additional Background & Invite to the Conflict Advisory Panel:

Every company is searching for cost efficiencies in order to enhance their productivity. Frequently, however, companies ignore a readily available source of savings. It is generally assumed that conflict is part of business. That much is true, however, the management of conflict and the cost associated with the mismanagement of conflict is a missed opportunity in most companies. The conventional wisdom is that most of the costs associated with conflict are in terms of legal fees. In reality, the costs of conflict that are mismanaged are far higher. The impact on customer relationships, employee morale and permanent impairment of working relationships either within or outside the company are huge costs in terms of the overall success of the enterprise. One mismanaged conflict can destroy years of goodwill and negate years of advertising and marketing.

It is our belief that even by completing the survey (see above link) respondents will discern the impact of conflict on their organization and also opportunities for cost savings as a result of the conscious management of conflict rather than defaulting to the standard responses.

A Conflict Advisory Panel (CAP) has also been set up as a forum to provide information about cost effective ways to resolve conflict while preserving business relationships. It is moderated by experts in a range of topics and models of alternative conflict resolution. You can join at this URL:  http://www.linkedin.com/groups/Conflict-Advisory-Panel-Forum-4688081/about

Interested?

For more information on this initiative or to request CATA's assistance, please contact CATA President and CEO John Reid at: jreid@cata.ca