In our ongoing role of assisting members with the effective management and operation of their enterprises, CATAAlliance (www.cata.ca) is conducting best practice research, inclusive of developing an industry-wide survey and related tools which serve the two fold purpose of illustrating the costs of conflict within an organization and also providing valuable data to assist in the development of programs for the management of conflict in a cost effective manner. Properly managed conflict, which is a fact of life, can be converted into a positive experience which reinforces the values and positive attributes of a company.
++ Action Requested
We are calling for expressions of interest in the Conflict Management Initiative from individuals and organizations wishing to collaborate with CATA's project implementation team led by Paul LaBarge, Partner, LaBarge Weinstein, and member, CATA National Advisory Leadership Team. Please email CATA CEO, John Reid at firstname.lastname@example.org to confirm your interest.
Background, Survey Tool & Social Media Forum:
Every company is searching for cost efficiencies in order to enhance their productivity. Frequently, however, companies ignore a readily available source of savings. It is generally assumed that conflict is part of business. That much is true, however, the management of conflict and the cost associated with the mismanagement of conflict is a missed opportunity in most companies. The conventional wisdom is that most of the costs associated with conflict are in terms of legal fees. In reality, the costs of conflict that are mismanaged are far higher. The impact on customer relationships, employee morale and permanent impairment of working relationships either within or outside the company are huge costs in terms of the overall success of the enterprise. One mismanaged conflict can destroy years of goodwill and negate years of advertising and marketing.
With the use of a Survey tool now in development, it is our belief that even by completing the survey respondents will discern the impact of conflict on their organization and also opportunities for cost savings as a result of the conscious management of conflict rather than defaulting to the standard responses.
Note that a Conflict Advisory Panel (CAP) has also been set up as a forum to provide information about cost effective ways to resolve conflict while preserving business relationships. It is moderated by experts in a range of topics and models of alternative conflict resolution. You can join at this URL: http://www.linkedin.com/groups/Conflict-Advisory-Panel-Forum-4688081/about
This initiative represents a continuing part of the CATA Thought Leadership series by providing new tools and new strategies for effective management and operation of business enterprises.