April 20, 2018

Why Customer Service Leaders must embrace Predictive Churn (Podcast): Jean Mork Bredeson, founder & president, SERVICE 800

Why Customer Service Leaders must embrace Predictive Churn (Podcast) from CATAAlliance on Vimeo.

This 15 minute Podcast focuses on the topic, “ Why Customer Service Leaders must embrace Predictive Churn driven by AI and Machine Learning approaches to survive in The Age of Distraction?”

Join us for insights from Jean Mork Bredeson, founder and president of SERVICE 800, a leading customer experience company performing global customer feedback and service quality measurements for BIG brands like Lexmark, Johnson & Johnson and Johnson Controls.

About SalesChoice Podcasts

SalesChoice will interview Founders, C level executives and thought leaders to discuss The Rise of Artificial Intelligence, Machine Learning, Predictive Analytics and IoT. The Predictive AI World podcast series will explore in an informative interview style how these new digital technologies are impacting businesses globally.

About CATAAlliance

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The Canadian Advanced Technology Alliance (CATAAlliance) is Canada’s One Voice for Innovation Lobby Group, and is crowdsourcing ideas and guidance from thousands of opt in members in moderated social networks in Canada and key global markets. (No Tech Firm Left Behind)

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Contact: CATAAlliance CEO, John Reid at email jreid@cata.ca, tel: 613-699-8209, website: www.cata.ca, tags: Innovation. Leadership, Entrepreneurship, Advocacy